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Welcome to Travok
Help.
Frequently Asked Questions about Hotel
Reservations
Room Types, Rates and Discounts
- Is
the rate shown on a “per room” or “per person” basis?
- What
currency is the room rate quoted in?
- What
is the difference between the following room types and occupancy
categories? Single, Twin, Double, Triple, Family, Quad, Suite,
Apartments.
- What
is the difference between these room categories - Standard,
Superior and Deluxe?
- Is
breakfast included as part of the room rates?
- Do
children stay for free?
- Are
taxes and service charges included in the room rates?
- Do
you offer special discounts for travel industry personnel,
students and senior citizens?
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Q. Is the rate
shown on a “per room” or “per person” basis?
The rates are always quoted on a Per Room Per
Night basis, unless otherwise is stated. Rates for apartments are
always quoted on a Per Apartment Per Night basis, unless otherwise
is stated.
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Q. What
currency is the room rate quoted in?
Generally, we quote room
rates in the local currency for each respective hotel. For example,
Australian hotels marketed by Travok are quoted in Australian
Dollars (AU$) and Malaysian hotels are quoted in Malaysian Ringgits
(RM$). For some major international destinations, US Dollars (US$)
are quoted instead of the local currency.
To find out the room rates in your own
currency, please use the AquariusSoft
Currency Converter. Alternately, you can use the Oanda Currency Converter. You also have the option
of downloading a desktop currency converter, the Travok sponsored currency converter.
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Q. What is the difference between
the following room types and occupancy categories? Single, Twin,
Double, Triple, Family, Quad, Suite, Apartments
Room
Type:
- Single - Room has 1 single bed, strictly for 1 adult only. No
extra bed will fit.
- Twin - Room has 2 single beds to accommodate 2 adults. A third
adult will require an extra bed.
- Double - Room has 1 large (Queen or King sized) bed to
accommodate 2 adults. A third adult will require an extra bed.
- Double for Single Use - Room has 1 large (Queen or King sized)
bed to accommodate 1 adult only.
- Triple - Room has either 3 single beds, or 1 large (Queen or
King sized) bed and 1 single bed, or equivalent beds to
accommodate 3 adults.
- Family / Quad - Room has either 4 single beds, or 1 large
(Queen or King sized) bed and 2 single beds, or equivalent beds to
accommodate 4 adults. Typically, no extra bed will fit.
- Junior Suite / Suite - consists of a bedroom and a small
living room to accommodate 2 adults, unless otherwise is specified
. A third adult will require an extra bed.
All of the above room types have an attached toilet
and shower/bath, unless otherwise is specified.
Hotel Apartment / Serviced Apartment
Types:
- 1 Bedroom Apartment - 1 Bedroom with a small living room,
kitchenette and 1 toilet to accommodate 2 adults, unless otherwise
is specified. A third adult will require an extra bed.
- 2 Bedroom Apartment - 2 Bedrooms with a living room,
kitchenette and 1 toilet to accommodate 4 adults, unless otherwise
is specified. A fifth adult will require an extra bed.
- 3 Bedroom Apartment - 3 Bedrooms with a living room,
kitchenette and 1 toilet to accommodate 6 adults, unless otherwise
is specified . A seventh adult will require an extra bed.
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Q. What is the
difference between these room categories - Standard, Superior and
Deluxe?
This varies from one hotel to another. The main
difference is determined by the room floor size. A typical Standard
Room has a smaller floor area compared to a Superior or a Deluxe
Room.
Please note that some hotels can only accommodate
requests for additional beds in their Superior and Deluxe Rooms.
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Q. Is breakfast
included as part of the room rates?
You can determine if the
rates are inclusive of breakfast by referring to the section Step 1
(after you have selected a hotel to book). Under the heading “Rate
Inclusive Of”, you will be informed about all of the items that will
be included under your room rate. If breakfast is included, it will
be stated here.
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Q. Do
children stay for free?
The Hotel Child Policy is stated
under the Terms and Conditions in section Step1. This will state
whether children are charged as adults or allowed to stay for
free.
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Q. Are
taxes and service charges included in the room rates?
You can
determine if the rates are inclusive of taxes and service charges in
Step 1 (after you have selected a hotel to book). Under the heading
“Rate Inclusive Of”, you will be informed about all of the items
that will be included under your room rate. If taxes and service
charges are included in the room rates, it will be stated here.
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Q. Do you offer
special discounts for travel industry personnel, students and senior
citizens?
Travok offers hotel rates which are already
discounted. No further discounts can be enjoyed on top of the
discounts we offer.
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