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Welcome to Travok
Help.
Frequently Asked Questions about Hotel
Reservations
Cancellation
- What
is the deadline for making cancellations?
- What
is the penalty for making cancellations?
- How
do I cancel my reservation?
- What
is the "No Show" penalty?
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Q. What is the
deadline for making cancellations?
The Terms and Conditions
under the Hotel Reservation Step 1 page contains the Cancel and
Amend Policy for the hotel you have selected. This will also include
the deadline for making charge-free cancellations
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Q. What is the
penalty for making cancellations?
This is stated under the
Terms and Conditions for this hotel. The amount varies from one
hotel to another. If you make a cancellation that is considered late
as per the hotel’s Cancel and Amend Policy, you will usually be
charged an amount equal to one night’s stay for each room booked.
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Q. How do I
cancel my reservation?
Send an e-mail or fax message to the
Customer Service Officer who sent you the original confirmation
message. Cancellations are not accepted via telephone. This is to
ensure that a written record of the cancellation is kept.
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Q. What is the
"No Show" penalty?
If you do not cancel your booking and fail
to arrive at the hotel on the appointed day of check in, your credit
card will usually be charged for one night’s stay for every room
booked. The specific charge for each hotel will be stated in the
Cancel and Amend Policy for your hotel.
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